Workshop – Conflict Management

Business Benefits:
  • Effective conflict management within teams
  • Reducing the risk of conflicts with clients and partners
  • Building a positive organizational atmosphere
  • Improving communication processes
Participant Benefits:
  • Better conflict resolution skills
  • Improved emotional communication
  • Building trust in professional relationships
  • Turning misunderstandings into constructive discussions
Sample Agenda:
  • Understanding conflict – disagreement vs. conflict and conflict levels
  • Barriers to conflict resolution
  • Comparing conflict management styles
  • Strategies for conflict engagement and the 4Cs (Care, Communication, Competence, Consistency)
  • Seeing conflict as collaboration opportunity
  • Using the Model of Disagreement and Dialogue techniques
  • Emotional factor and behavioral styles in conflict
Our Trainers:
  • Bartłomiej Madej – Coach, Business Trainer, Project Manager
  • Dr. Małgorzata Świerkosz-Hołysz – Coach, Facilitator, Senior Business Trainer

Additional information

Duration

2 days (16 hours)

Language

English, Polish

Format

Case study, Group Work, Workshops

Level

Beginner

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Contact details

TestArmy Group S.A. Petuniowa 9/5 53-238 Wrocław Poland

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