ITIL®4 Foundation with Exam
Business Benefits:
- More efficient management of IT services
- Increased operational performance
- Improved cross-departmental collaboration and communication
- Enhanced ability to adapt and innovate in the IT services market
Participant Benefits:
- Development of communication and service management skills
- Unified knowledge and terminology in IT service management
- Ability to analyze and optimize IT processes
- Preparation for the international ITIL® 4 Foundation exam
Sample Agenda:
- Introduction
- Key concepts of service management
- Value and value creation
- The four dimensions of service management
- Service value system (SVS)
- General management practices
- Architecture management
- Continual improvement
- Service management practices
- Availability management
- Business analysis
- Technical management practices
- Review of sample exam questions
Our Trainer:
- Jacek Kiciński – EA / IT Governance Expert
Additional information
| Duration | 2 days (16 hours) |
|---|---|
| Language | English, Polish |
| Format | Exercises, Lectures, Workshops |
| Level | Beginner |
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