Workshop – Assertive Communication

Business Benefits:
  • Improved customer service quality
  • Better team performance under pressure
  • Clearer communication and task planning
  • Fostering a feedback culture
Participant Benefits:
  • Expressing opinions assertively
  • Foundations of Nonviolent Communication
  • Managing difficult customer interactions
  • Emotional regulation under stress
Sample Agenda:
  • Posture and communication styles (assertive vs. aggressive vs. passive)
  • Transactional Analysis basics (Eric Berne)
  • Perspective-taking and ‘I’ statements
  • Emotional triggers and regulation techniques
Our Trainers:
  • Dr. Małgorzata Świerkosz-Hołysz – Coach, Facilitator, Senior Business Trainer
  • Bartłomiej Madej – Coach, Business Trainer, Project Manager

Additional information

Duration

2 days (16 hours)

Format

Case study, Group Work, Workshops

Language

English, Polish

Level

Beginner, Intermediate

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Contact details

TestArmy Group S.A. Petuniowa 9/5 53-238 Wrocław Poland

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