Workshop – Assertive Communication
Business Benefits:
- Improved customer service quality
- Better team performance under pressure
- Clearer communication and task planning
- Fostering a feedback culture
Participant Benefits:
- Expressing opinions assertively
- Foundations of Nonviolent Communication
- Managing difficult customer interactions
- Emotional regulation under stress
Sample Agenda:
- Posture and communication styles (assertive vs. aggressive vs. passive)
- Transactional Analysis basics (Eric Berne)
- Perspective-taking and ‘I’ statements
- Emotional triggers and regulation techniques
Our Trainers:
- Dr. Małgorzata Świerkosz-Hołysz – Coach, Facilitator, Senior Business Trainer
- Bartłomiej Madej – Coach, Business Trainer, Project Manager
Additional information
| Duration | 2 days (16 hours) |
|---|---|
| Format | Case study, Group Work, Workshops |
| Language | English, Polish |
| Level | Beginner, Intermediate |
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