{"id":253179,"date":"2025-04-18T23:55:52","date_gmt":"2025-05-31T22:08:34","guid":{"rendered":"https:\/\/cyberforces.com\/?post_type=product&#038;p=253179"},"modified":"2025-06-01T00:08:38","modified_gmt":"2025-05-31T22:08:38","slug":"workshop-assertive-communication","status":"publish","type":"product","link":"https:\/\/cyberforces.com\/en\/product\/workshop-assertive-communication","title":{"rendered":"Workshop \u2013 Assertive Communication"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EDF2FA&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; 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box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;rgba(175,183,194,0.5)&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Business Benefits:&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>Improved customer service quality<\/li>\n<li>Better team performance under pressure<\/li>\n<li>Clearer communication and task planning<\/li>\n<li>Fostering a feedback culture<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Participant Benefits:&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>Expressing opinions assertively<\/li>\n<li>Foundations of Nonviolent Communication<\/li>\n<li>Managing difficult customer interactions<\/li>\n<li>Emotional regulation under stress<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Sample Agenda:&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>Posture and communication styles (assertive vs. aggressive vs. passive)<\/li>\n<li>Transactional Analysis basics (Eric Berne)<\/li>\n<li>Perspective-taking and &#8216;I&#8217; statements<\/li>\n<li>Emotional triggers and regulation techniques<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Our Trainers:&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>Dr. Ma\u0142gorzata \u015awierkosz-Ho\u0142ysz \u2013 Coach, Facilitator, Senior Business Trainer<\/li>\n<li>Bart\u0142omiej Madej \u2013 Coach, Business Trainer, Project Manager<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_wc_additional_info _builder_version=&#8221;4.27.4&#8243; 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da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#151C4B&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#485060&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Tell us about your challenge, and we will find the right solution.<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; 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statements Emotional triggers and regulation [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"#EDF2FA\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"#FFFFFF\" width=\"100%\" width_tablet=\"90%\" width_phone=\"90%\" width_last_edited=\"on|tablet\" custom_padding=\"48px|48px|48px|48px|true|true\" custom_css_main_element=\"display: flex;||align-items: center;\" border_radii=\"on|10px|10px|10px|10px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_wc_breadcrumb _builder_version=\"4.27.4\" _module_preset=\"default\" body_font=\"|--et_global_heading_font_weight|||||||\" body_text_color=\"#485060\" body_font_size=\"1em\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_wc_breadcrumb][et_pb_wc_title _builder_version=\"4.27.4\" _module_preset=\"default\" header_text_color=\"#151C4B\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_wc_title][et_pb_divider color=\"#B01E30\" divider_weight=\"5px\" _builder_version=\"4.27.4\" _module_preset=\"default\" width=\"25%\" module_alignment=\"left\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_divider][et_pb_accordion open_toggle_text_color=\"#151C4B\" closed_toggle_background_color=\"#FFFFFF\" toggle_icon=\"&#x50;||divi||400\" icon_color=\"#151C4B\" use_icon_font_size=\"on\" icon_font_size=\"28px\" _builder_version=\"4.27.4\" _module_preset=\"default\" toggle_text_color=\"#151C4B\" toggle_font=\"|--et_global_heading_font_weight|||||||\" toggle_font_size=\"1.5em\" toggle_line_height=\"1.2em\" body_text_color=\"#485060\" body_font_size=\"1.1em\" hover_enabled=\"0\" border_radii=\"on|10px|10px|10px|10px\" border_width_all=\"0px\" box_shadow_style=\"preset1\" box_shadow_blur=\"10px\" box_shadow_color=\"rgba(175,183,194,0.5)\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"][et_pb_accordion_item title=\"Korzy\u015bci dla biznesu:\" open=\"on\" _builder_version=\"4.27.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]<ul>\r\n<li>Podwy\u017cszenie poziomu obs\u0142ugi klienta\u200b<\/li>\r\n<li>Efektywniejsze dzia\u0142anie zespo\u0142u pod presj\u0105 i w sytuacjach trudnych\u200b<\/li>\r\n<li>\u0141atwo\u015b\u0107 w planowaniu pracy i zada\u0144 poprzez skuteczn\u0105 komunikacj\u0119 w zespole\u200b<\/li>\r\n<li>Wprowadzenie kultury feedbacku\u200b<\/li>\r\n<\/ul>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Korzy\u015bci dla uczestnik\u00f3w:\" _builder_version=\"4.27.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" open=\"off\" sticky_enabled=\"0\"]<ul>\r\n<li>Wyra\u017canie swoich my\u015bli i opinii w dojrza\u0142y spos\u00f3b\u200b<\/li>\r\n<li>Zapoznanie si\u0119 z podstawami Nonviolent Communication\u200b<\/li>\r\n<li>Umiej\u0119tno\u015b\u0107 radzenia sobie w trudnych sytuacjach z klientem\u200b<\/li>\r\n<li>Zarz\u0105dzanie swoimi emocjami w stresuj\u0105cych sytuacjach\u200b<\/li>\r\n<\/ul>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Zarys agendy:\" _builder_version=\"4.27.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" open=\"off\" sticky_enabled=\"0\"]<ul>\r\n<li>\u00a0<\/li>\r\n<li><strong>Postawa:<\/strong>\r\n<ul>\r\n<li>R\u00f3\u017cne zachowania \u2013 gdzie znajduje si\u0119 z\u0142oty \u015brodek asertywno\u015bci\u200b<\/li>\r\n<li>S\u0142owa, kt\u00f3rych u\u017cywasz w komunikacji \u2013 okre\u015blenie postawy\u200b<\/li>\r\n<li>R\u00f3\u017cne zachowania \u2013 rozpoznawanie agresywnych, uleg\u0142ych i asertywnych\u200b<\/li>\r\n<li>Podstawy Analizy Transakcyjnej (E. Berne)\u200b<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Perspektywa:<\/strong>\r\n<ul>\r\n<li>\u017byjemy w 7 miliardach r\u00f3\u017cnych \u015bwiat\u00f3w \u2013 jak zrozumie\u0107 i zarz\u0105dzi\u0107 \u015bwiatem w\u0142asnym i Twojego klienta\u200b<\/li>\r\n<li>Trzymaj si\u0119 swojej strony \u2013 jak wyra\u017ca\u0107 my\u015bli i opinie u\u017cywaj\u0105c komunikatu \u201eJa\"\u200b<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Emocje:<\/strong>\r\n<ul>\r\n<li>Wyzwalacze\/Triggery emocjonalne \u2013 czym s\u0105 i jak nimi zarz\u0105dzi\u0107\u200b<\/li>\r\n<li>Zarz\u0105dzanie emocjami \u2013 jak broni\u0107 si\u0119 przed manipulacj\u0105 i nie manipulowa\u0107 innymi\u200b<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Nasi trenerzy:\" _builder_version=\"4.27.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" open=\"off\" sticky_enabled=\"0\"]<ul>\r\n<li>Dr Ma\u0142gorzata \u015awierkosz-Ho\u0142ysz \u2013 Coach, Facylitator, Senior Business Trainer\u200b<\/li>\r\n<li>Bart\u0142omiej Madej \u2013 Coach, Trener Biznesu, Project Manager\u200b\u200b<\/li>\r\n<\/ul>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_wc_additional_info _builder_version=\"4.27.4\" _module_preset=\"default\" body_font=\"||||||||\" body_text_color=\"#485060\" body_font_size=\"1em\" header_text_color=\"#151C4B\" header_font_size=\"2em\" attribute_font=\"|700||on|||||\" attribute_text_color=\"#151C4B\" attribute_font_size=\"1em\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_wc_additional_info][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"#EDF2FA\" custom_margin=\"||||false|false\" custom_padding=\"20px||20px||false|false\" da_disable_devices=\"off|off|off\" border_radii=\"off||||\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" 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